Six things we get asked to fixmore than anything else
Every business below has the same problem in a different costume: the work is fine, and everything around the work is done twice, done late, or done in someone's head. These are the six things we most often get asked to fix.
You do not need all six, and most businesses start with one. We will tell you which one is costing you the most before you spend anything, and we will tell you if the answer is none of them.
Stop doing everything twice
One place the job is written down, from enquiry to invoice
In most businesses the same information gets written down three or four times before it turns into an invoice. On a job card, in a diary, in a spreadsheet, then into the accounting system. We find every place that happens, cut it back to once, and leave you with one place the job is written down from first enquiry to final invoice.
Key Features
We find where it goes twice
We follow your real jobs and count the places the same thing gets entered more than once.
The re-typing stops
The repeat typing stops. What used to be a person copying between systems just happens.
Your existing tools keep working
Whatever already works for you stays. We connect it rather than replace it.
You can see it working
You can see what it saved you, in hours and dollars, without taking our word for it.
Benefits
How It Works
Watch
We follow real jobs through your business and count where the same thing is entered twice.
Agree
We show you what changes, what it costs, and what stays exactly as it is.
Switch
One piece at a time, so nothing stops while it changes over.
Settle
We fix whatever people work around, because that is what kills a new system.
Target Users
- Businesses with high-volume repetitive tasks
- Companies seeking operational efficiency
- Organizations looking to scale without adding headcount
- Enterprises requiring consistent compliance processes
Integrations
- Microsoft 365 & Google Workspace
- Salesforce & HubSpot CRM
- SAP, Oracle & enterprise ERPs
- Slack, Teams & communication platforms
- Custom APIs and legacy systems
Stop guessing where work comes from
Know which jobs came from where, and spend accordingly
Most business owners can name where work comes from, and most are partly wrong. We put every enquiry into one place regardless of how it arrived, so you can see which sources actually turn into paid jobs. Then follow-up and repeat-work reminders go out on their own, which is usually where the easiest money is sitting.
Key Features
You see what is coming
You can see which customers are likely to come back, and which are worth chasing.
Follow-up happens on its own
Follow-up happens on its own, and stops as soon as someone replies.
The right message to the right customer
Customers hear from you about things that are relevant to them, not everything you send.
You know what actually worked
You find out what actually won the job, measured in work booked rather than clicks.
Benefits
How It Works
Gather
Every enquiry into one place, however it arrived, so nothing is counted twice or lost.
Sort
Which customers are worth more, which repeat, and which cost you more than they pay.
Reach out
Follow-up and repeat-work reminders that go out whether or not anyone remembers.
Check
What each channel actually returned, in jobs won, not clicks.
Target Users
- E-commerce businesses seeking higher conversions
- B2B companies with long sales cycles
- Marketing teams wanting to scale personalization
- Growth-stage startups needing efficient customer acquisition
Integrations
- Mailchimp, Klaviyo & email platforms
- Google Ads & Meta Ads
- Shopify, WooCommerce & e-commerce
- Segment, Mixpanel & analytics tools
- CRM systems for unified customer view
Answer enquiries at 9pm
Reply first, in your words, and book the job while they are still interested
Most enquiries arrive outside business hours and go to whoever answers first. This answers first — in your words, with your prices — and books the job while the customer is still interested. When it is out of its depth it hands straight over to you with the whole conversation attached, rather than leaving someone stuck talking to a machine.
Key Features
It understands what they mean
It works out what someone is asking even when they word it strangely.
It works wherever they message you
It answers on your website, and on the messaging apps your customers already use.
It knows when to get you
When it needs you, it hands over with the full conversation so nobody repeats themselves.
It gets better with use
You read the real conversations and correct anything that reads wrong.
Benefits
How It Works
Teach it
Your services, your prices, your answers. It says what you would say.
Turn it on
On your site and the channels your customers already use.
Review it
You read the real conversations and correct anything that reads wrong.
Widen it
Once it handles the common questions well, it takes on the next tier.
Target Users
- E-commerce stores with high inquiry volumes
- Businesses whose enquiries have outgrown one person
- Service businesses with common FAQs
- Enterprises seeking omnichannel support solutions
Integrations
- Zendesk, Freshdesk & help desk software
- Intercom, Drift & live chat platforms
- WhatsApp Business & Messenger
- Shopify, Magento & e-commerce platforms
- Custom knowledge bases and documentation
Know your numbers without the spreadsheet night
The numbers someone currently builds by hand, ready when you need them
In most businesses the monthly numbers are assembled by one person, by hand, from several places, and they are a fortnight old by the time anyone reads them. We put them together automatically so you can see where the business actually is — which jobs made money, what is owed, what is coming — without anyone losing a day to it.
Key Features
Built around your numbers
It shows the handful of numbers you actually run the business on, not a generic template.
Current, not last month
The numbers update as work happens, so decisions are not based on old information.
You see what is coming
You get early warning on quiet periods and cash gaps instead of finding out late.
Reports send themselves
The people who need the numbers get them, on time, without anyone assembling them.
Benefits
How It Works
Gather
We bring the numbers together from wherever they currently live.
Agree
We agree the handful of numbers that actually matter to you. Usually fewer than you expect.
Show
One screen you can read in thirty seconds, on a phone if need be.
Hand over
Your team can answer their own questions without coming to us.
Target Users
- Executives needing high-level performance visibility
- Operations managers tracking efficiency metrics
- Sales teams monitoring pipeline and performance
- Finance teams requiring accurate forecasting
Integrations
- Tableau, Power BI & Looker
- Snowflake, BigQuery & data warehouses
- Salesforce, HubSpot & CRM systems
- QuickBooks, Xero & accounting software
- REST APIs and custom data sources
Never miss a phone call
Calls answered while you are on the tools, with the details written down
A missed call is usually a lost job, and most trades miss plenty because they are up a ladder or under a sink. This answers, sounds normal, takes the details properly, and books the callback. It works with the phone number you already have, so customers keep ringing the same number they always have.
Key Features
It sounds like a person
Callers get a normal conversation, not a menu of options to press.
It remembers the customer
Repeat customers do not have to explain who they are and what happened last time.
Same number you already have
It works with your current phone setup. Customers ring the number they always have.
Speaks your customers' language
It can handle callers in other languages, which matters in a lot of Melbourne.
Benefits
How It Works
Teach it
Your services, your prices, and what to say. It answers the way you would.
Connect it
To the phone number you already use, and to your job and customer records.
Turn it on
Start with overflow and after-hours calls, so nothing you handle well changes.
Tune it
You listen back to real calls and we correct anything that did not sound right.
Target Users
- Call centers seeking cost reduction
- Healthcare providers for appointment scheduling
- Banks and financial services for account inquiries
- Utilities and telecoms for customer service
Integrations
- Twilio, Vonage & cloud telephony
- Genesys, Five9 & contact centers
- Microsoft Teams & Zoom Phone
- CRM systems for customer context
- Appointment and booking systems
Not sure which one you need?
Most businesses start with one, and it is usually not the one they expected. We will tell you which is costing you the most before you spend anything.
Book a short conversation. We look at how the work actually moves through your business, name the one thing worth fixing first, and price it before anything starts.
Keep showing up without the hours
Posts, replies and reviews handled so the business stays visible
Being visible online matters, and it is the first thing to slide when you are busy. We set up a small, sustainable rhythm of posting and replying that keeps running whether or not anyone remembers, and we make sure review requests actually go out — because for most local businesses, reviews bring in more work than posts do.
Key Features
Posts go out without you
Posts go out on a schedule, at the times your customers are actually looking.
You hear about problems early
You hear about an unhappy customer while you can still do something about it.
You know what brought work in
You can see which posts brought in enquiries, and which just got likes.
You see what others are doing
You can see what others in your trade are doing, without spending your evenings looking.
Benefits
How It Works
Look
What you have now, what it earns you, and whether it is worth the hours.
Decide
A small number of things worth posting, in your voice, that you can sustain.
Hand over
Scheduling, replies and review requests stop depending on you remembering.
Adjust
Keep what brings enquiries. Drop what does not. Review it quarterly, not daily.
Target Users
Integrations